Politique d’expédition
Processing Time
All BioniFlex™ orders are processed within 1–3 business days.
Please note that we do not process or ship orders on weekends or public holidays.
Once your order has been dispatched, you will automatically receive a shipping confirmation email containing your tracking number, so you can follow your package every step of the way.
Shipping Time
BioniFlex™ offers worldwide shipping, including to the United States.
Estimated shipping time is 6–9 business days after dispatch for all destinations. Delivery times may vary depending on your location and carrier workload.
Total Delivery Time (Processing + Shipping)
Your order is expected to arrive within 7–12 business days after purchase, including 1–3 business days for processing and 6–9 business days for shipping after dispatch.
Important Notes
Occasionally, deliveries may be delayed due to factors beyond our control, such as: Carrier delays, Weather conditions, High seasonal demand, Incorrect or incomplete shipping addresses.
If you believe your order is delayed, feel free to contact us at support@bioniflex.co , and our team will assist you promptly.
Order Cancellation And Modification
Customers have a 24-hour window after placing an order to request cancellations or changes. If you need to modify or cancel your order, contact us immediately at: support@bioniflex.co
After 24 hours, your order may already be processing or shipped, and changes may no longer be possible.
Please double-check your shipping address at checkout, as BioniFlex™ cannot be held responsible for lost or misdelivered parcels due to incorrect or incomplete address details.
Does BioniFlex™ Ship Internationally?
Yes. BioniFlex™ offers worldwide shipping, including to the United States. Estimated shipping time is 6–9 business days after dispatch for all destinations.
How Do I Track My Order?
Once your order ships, you will receive an email with: Your tracking number, A direct link to track your package online. If you have not received your tracking number within the expected time, or if you need assistance tracking your order, please contact us at: support@bioniflex.co
Tracking Shows “Delivered,” but You Haven’t Received It?
If your tracking status shows “delivered” but the package is not in your possession:
Check with neighbors or household members.
Confirm that your shipping address was entered correctly.
Contact the carrier to verify delivery details and request proof of delivery.
If the carrier confirms non-delivery, please email us the carrier’s documentation at support@bioniflex.co, and we will investigate or issue a refund when appropriate.
Need Help?
Our customer service team is here to assist you with any questions regarding your order or delivery (We aim to respond within 24 hours on business days):
support@bioniflex.co