Refund policy

At BioniFlex™, customer satisfaction is our priority. If something isn’t right with your order, we’ll work with you to resolve it quickly and fairly.

General Information

Please inspect your order as soon as it arrives. If the item is damaged, faulty, or incorrect, contact us right away. This does not affect your legal rights to a repair, replacement, or refund.

Returning Defective or Incorrect Products

If your item arrives faulty, damaged, or not as described, notify us within 30 days of delivery. You are entitled to a full refund, repair, or replacement.
BioniFlex™ will cover the return shipping cost or provide a prepaid return label for defective or incorrect products.

Returns for Non-Defective Items (Change of Mind)

If you change your mind, you have 30 days from the day after receiving your order to return it.
Items must be unused, in their original condition, and in original packaging. You may handle the product as you would in a store, but if it shows signs of use beyond that, we may reduce the refund to reflect any loss in value.
We will cover the return shipping cost or provide a prepaid return label for for non-defective items.

Exchanges

We do not offer direct exchanges. If you want a different item, please return your purchase for a refund and place a new order.

Refund Processing

Refunds are issued within 14 days of receiving your returned item or acceptable proof of return shipment. Refunds are processed to your original payment method.

For change-of-mind returns, we will refund the item price and standard shipping cost (if applicable).
For defective items, we will refund the item,  and the return shipping cost.

Order Cancellation

You may cancel your order before it has shipped.
If it has already shipped, you can still cancel within 30 days of delivery and return the unopened product. Refunds are issued within 14 days of receiving the returned item.

Return Address Notice

BioniFlex™ does not accept returns sent to any address without prior approval.
Return locations vary by product and warehouse. Contact our support team before sending any item back so we can provide the correct return address.

Need Help?

Our customer service team is here to assist you.
Email: support@bioniflex.co
Availability: Monday to Friday, 9 AM – 5 PM EST